Text Mining of Online News, Social Media, and Consumer Review on Artificial Intelligence Service

This study looked through the text mining analysis to check status of virtual assistant service, and explore needs consumers, present consumer-oriented directions. Trendup 4.0 was used analyze keywords AI services in Online News social media from 2016 2020. The R program collect consumer comment data implement Topic Modeling analysis. According analysis, number mentions mass has steadily increased. Sentimental Analysis showed consumers were feeling positive about terms useful convenient functional emotional aspects such as pleasure interest. However, also experiencing complexity difficulty with had concerns fears use early stages their introduction. results review that there topics(Technical Requirements) related technology access process for be provided, topics (Consumer Request) expressed negative feelings services, topics(Consumer Life Support Area) specific functions services. Text enable this confirm expectations or examine areas service support experienced. on each platform revealed potential could met by expanding scope applying platform-specific strengths provide differentiated